When the order has not been shipped, you can contact [email protected] to cancel the shipment and obtain a refund. Customer service will respond quickly during normal business hours.
All sales are final once the order has been shipped. Because many of our products are personal products and come in contact with body parts and body fluids, we do not offer returns. This is just to ensure that all our customers receive brand new and never used items.
- However, defective products purchased from XNXXMALL.com will be refunded or exchanged within 30 days with a valid order confirmation email. If you purchase a product outside this range, please check with the manufacturer to find out their return policy.
- If you would like to inquire about a return please send an email to [email protected] and include your order # in the subject line.