Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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Customer –
👍👍👍
Л***г –
Я думаю товар хороший
Customer –
Very fast delivery
Customer –
отличный вибратор,не шумный, достаточно мощный. кульминация наступила довольно быстро
Customer –
ok
Customer –
Excelente, llego antes y además muy buena experiencia funciona muy bien, quede encantada, lo volvería a comprar o para regalo para mis amigas porque para mi a sido el mejor vibrador que he tenido.
C***y –
Splendid vibrations,not noisy ,fast delivery and gives great pleasure definitely recommend
Customer –
Перший мій ділдо-вібратор, трохи ще боязно користуватись. Проте виглядає гарно і якісно, прийшов без позначок, анонімно !
P***j –
Bardzo wygodny. Działa. Wygląda tak na na zdjęciu. Działa zgodnie z opisem. Rozmiary równiez są zgodne
Customer –
Not very comfortable or strong
Customer –
????????????
g***n –
נראה איכותי ממש
A***e –
wow
L***z –
Es hermoso ????
Customer –
упаковка норм, доставили за неделю, работает но на деле не проверяли
e***r –
love it
V***s –
Прийшло на Містекспрес, на коробці пише що за товар (((
M***A –
Très bon achat convient en tout points
Customer –
Приїхав швидко, десь 2 тижні. Запакований добре, у пупирку, бо я брала без коробки. поки що не користувалася. приємний на дотик, замах мінімальний, гнучка основа. багато режимів. звук мінімальний.
J***o –
Buen producto, buen funcionamiento, buen material. PERO la empresa de distribución en Perú es PESIMA, demora en entrega, no dan información, no hay rastreo en su sistema. MAL, deben cambiar de empresa de distribución de productos en Perú.
U***k –
Товар полностью соответствует описанию!
D***k –
Really good quality, pleasant to the touch, 10 different modes, I like it. Really fast delivery, came in a week and couple days instead of month
S***a –
good
U***t –
Womens love.
I***a –
Все хорошо
Customer –
Дуже гарний, ніжний на дотик,точно такий як на фото,все справно
Customer –
Todo ok , como se describe el producto y lo bueno que trae caja !
L***a –
Me encanta! Potencia y textura excelentes. No es muy flexible, pero es una gran adquisición.
Customer –
Всё прекрасно !
Customer –
Súper 10 de 10
E***a –
excelente calidad, lo recomiendo!
Customer –
It was the fastest delivery ever, thank you so much ???? It tooks more than one week to Ukraine! Looks very well. I ordered without box, so, it came in good condition.
Customer –
Se ve de muy buena calidad, funciona perfecto. 100% recomendado.
S***n –
Well received I can’t wait to try with partner
G***a –
Muy bueno. Tal cual se ve en la foto
Customer –
Швидка доставка. Товар прийшов швидко та не пошкоджений. Все чудово працює!
Е***р –
все как в описании. даже инструкция на русском языке. коробка чуть примята.но это не критично на работу не влияет
A***e –
great
Customer –
пришло за 14 дней. все согласно описанию.
M***r –
Works fine. Powerful vibrations, lasts like 1.5 hrs on one charge I think. Don’t like how it has a bit of “give” to it aka it’s not firm to the point where it doesnt bend at all (not a flaw of the product just a personal preference).