Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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M***e –
Extreem fast. Good Product
J***e –
little smaller than oic. but works
E***e –
kept thinking it wasn’t working until we figured out you have to touch both sides at the same time or you won’t feel anything. But it’s fun and pretty intense
Customer –
Buena experiencia, en principio no ajusta correctamente, solo hay que cortar a la medida necesaria, hace su comehido
w***w –
The biggest that came in was large. That’s too small for me.
Customer –
polecam
d***r –
Emballage correct livraison rapide, je ne l’ai pas encore essayé
Customer –
Genau wie in der Beschreibung angegeben
Customer –
kupilem zestaw z 4 kółkami. nie działa i za luźne
D***S –
Bon produit
И***н –
Чудесная пробка, которую можно использовать как с электричеством, так и без. Размер оптимальный и для новичков, и для опытных. Я себя, однако, не отношу к категории опытных – я любитель. Для себя теперь хочу размер побольше. Качество отличное: гладкая отливка без царапин и заусенец, тяжёленькая.
E***r –
Ein gutes Spielzeug. Nur schade das die Sonde auf der Seite wo sie herrausgezogen wird flach ist. Das ist etwas hinderlich.
M***v –
oh well I guess it is ok for people with no hair, they just don’t stick to my skin
Customer –
very strong output, even on low mode. not for new users
Customer –
Item received in good condition and working well no manual
V***s –
The item has received. Thanks. Excellent seller!
Customer –
Item received in good condition and working well
Customer –
todo bien gracias
Customer –
ok
P***r –
Noch nicht gestet,aber sieht sehr robust aus
m***r –
Works well. Transfers shock decently even without conductive gel.
e***e –
Great communication – shipping is fast and good quality products – yet to test out the conduction but overall good product and service
s***o –
Me encanta
Customer –
Heavy smell of plasticizer, smells like burned mineral oil. Unusable for that reason. Fast shipping and good packaging and handling though. Good vendor, bad product.
Customer –
The end with the wire is flat, very difficult for pulling out. the wire protector is very rough. this is very uncomfortable. prefer it to be more egg shape.
Customer –
Wie beschrieben! Alles sehr gut
M***i –
Very good!
m***r –
work very well hit the spack ever tike
Customer –
Voldoet aan wat leverancier heeft aangegeven.
A***k –
work ok
Customer –
As advertised. Thank you.
K***a –
super
Customer –
not tested