Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
S***a –
No me llegó pero me reembolsaron el dinero bastante rápido, creo confundieron la dirección, porque en la oficina me dijeron que alguien firmó la recogida, pero no fui yo.
k***r –
lindo
Customer –
Very good. Fast delivery
Customer –
The tip of the tantacle lacks any texture and it the package wasnt discreet. Suction cup is good.
M***r –
Buen producto cumple con las proporciones recomiendo
H***d –
Perfetto!! Non emana strani odori e la texture è perfetta in tutta i sensi. È arrivato prima del previsto ????
Customer –
Very soft and comfortable to use. Easy to clean, fast delivery
Customer –
the tip is bit pointy so be careful at first
Customer –
Came very fast! Great quality. Was well packaged but you could tell what it was from it because it’s a bit thin (apologies to my mail person ???? haha). So if it came in a box it’d be a little bit more discreet! Other than that I highly recommend this product.
Customer –
Muito bom
Customer –
excelente producto
T***w –
really nice and squishy, love the texture. has a bit of a funky smell to it which I guess will go away with time.
g***a –
muy suave, rico y entretenido, genera una experiencia nueva.
U***e –
looks good can’t wait to try it, get the box they recommended it’ll save u the embarrassment
Customer –
It matches with the description XXL
t***r –
Compre el L y la vdd lo esperaba mas grande jajaj pero de ahi en fuera el empaque fue buenisimo, sello de seguridad me parecio excelente, recomendaria que pusieran en cm las medidas y yap 10/10
L***r –
amazing and a good size for beginners
s***r –
Good quality for the price.
Customer –
es de buena calidad es del tamaño que pedi y biene bien en su bolsa cerrada
A***n –
Muy buena material y tamaño, muy recomendado
Customer –
very nice material and accurate description. appears as on the pictures. feels nice
U***r –
everything is as described. quality is good. shipping time was fast. delivery time was great. prices unbeatable. would buy again.
M***z –
muy buen producto algo indiscreto a la hora de entrega pero de lo demás está excelente
Customer –
The shape is appealing but it’s not that good. The shipping wasn’t so discreet as we could guess the shape through the package. The wrapping wasn”t enough.
C***r –
Le encantó a mi esposa. El material es muy suave al tacto. Tamaño exacto. Diversión garantizada.
f***r –
Aviso pros brasileiros: vem dizendo na embalagem o que é
M***n –
el producto llegó en excelente estado y de acuerdo con las medidas para el precio es perfecto y tiene una textura muy buena se siente muy bien recomendable lo único malo fue que llegó rasgada la bolsa en la que venía metido y se veía al interior
J***a –
toooo small
Customer –
Es bueno pero lo entregan en bolsa y le ponen en los datos de la entrega que producto es, NADA DISCRETO
l***r –
rico
Customer –
very soft
Customer –
working on wearing
e***r –
smaller than expected