Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
Customer –
This is the best curly hair wig that I absolutely love. I can wear it in any style. Wet it and it will come out great and stay curl that way all day. It has a soft feeling by touch, no shedding or tangle. So its easy to manage. In shorter words, I am satisfied!
J***e –
The hair came fast and it’s true to length it’s nice I would order again
Customer –
This curly wig is amazing, it looks natural and lightweight. I have brushed it several times and it is still great. This curl is perfect, the hair is really soft and the length is also very suitable. I will definitely make another purchase
Customer –
The hair is nice ,long and soft.I needed the hair for an event and it came fast.Thank you again I will be ordering again.
Customer –
One of the best deep wave wig a I’ve ever had! The lace is truly transparent and it is true to lenth
Customer –
I love this hair 34 inch 180% density I’m coming back every time and 2 days shipping got her fast
Customer –
Its so soft, thick , full. It holds curls as if it was my real hair. You can melt it easily and style it easily. This by far is the most virgin/human curly hair Ive ever had. The quality definitely matches the description. 10/10 would buy again!
Customer –
Great hair!!!! No shedding and bleached very well.buy this hair you won’t be disappointed.The lace is also thin.The hair quality is very good it feels silky.This is my 2nd time buying from them!
Customer –
The quality of the hair is very beautiful, so thick and just right, the length is accurate, the curl is good, and the density is perfect. When you run your finger through your hair, nothing falls out.
Customer –
Looks an feels amazing, I love it just wait to get it put on my head!!!
Customer –
The hair is very soft and flows very well, minimal shedding but looks like it may be tangled, the shipping was fast and I fell in love with it as soon as I opened the package when I received it, there is no smell and the curls are beautiful.