Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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B***H –
This is the wig half customized. I plucked and bleached the knots myself. Insta @itssbrionna 💕 ps hair is true to length. I got a 28 but i be lyin sayin its a 30
j***a –
NO SHEDDING AT ALL ! full asf and the hair like glossy I was cute asf I got an 18 inch I believe and cut it into a bob for my prom ! And yeaaa lace was LAIDDDDD
Customer –
Hair is top tier definitely a must have. Soft, no shedding, and hairline was somewhat already plucked. I absolutely will get this again.
Customer –
STOP & Read ……. this wig is amazing the lace is giving very much hd i got a 32inch 13×6 and its true to length ,no shedding , no smell, comes before time , great communication with the seller .. i all around love my wig .. this is a real “review “ buy it buy it buy it ….
Customer –
The delivery was fast, and they provided great communication. The hair was great for the price, and the lace can melt down perfectly. I’ve had it on for about two and half weeks, honestly I probably could keep it on longer.
J***a –
i love this wig so much i’ve been buying it for over a year
C***a –
I order the 32 inch and its definitely giving INCHES ???? Wig is very silky & the lace melted just right !???? I will definitely be getting this wig again !!! 10/10
L***n –
I’ve ordered dis wig 3 different times & it gave everytime !!! LADIES RUN DON’T WALKKKK !!
n***r –
Very long and true to length I’m 5,1 and got a 32” very full and soft love this wig and delivery took 3 days
L***n –
this is my second time ordering this wig , LOVE LOVE LOVE ITTT !! very good lace , true to length everything about this wig is AMAZING .. GET IT GIRLYYYU
S***h –
Absolutely loveee this hair!! My hairstylist melted this lace beautifully on my chocolate skin. She said it was a thin lace and so easy to pluck, the hair is also really silky soft and holds curls so well. Also great communication my wig came in about a week! Will be ordering me another wig from them soon ????
L***r –
10/10 came fast and everything ???????? hair is really soft
T***h –
I want to start by saying this wig exceeded my expectations. It was true to length, and although it was a bit thin, I added two single tracks to the back, which made it perfect. The lace is exceptional—thin and incredibly easy to melt. I applied it myself, and the hair has lasted well; I’m now two weeks in. The shipping was impressively fast: I ordered it on Monday afternoon, and it arrived by Thursday. There were no strange smells in the package either. Customer service was outstanding; they were quick to respond and very helpful, resolving any issues promptly.I purchased a 13×6, 24-inch wig, and it truly is 13×6 with ample parting space, not just excess lace. This wig is fantastic if you’re on a budget and need something quickly or for occasional wear. It holds curls beautifully—I styled it with beach waves yesterday, and it looked amazing.I’m excited to try more styles and share my reviews. This wig is a great find for anyone looking for quality and affordability.💞🎀💗💓
l***n –
This Wig Is Great, This Is My Go To Seller, I Always Purchase Hair from Them. The hair Is Thick and Full, No Shedding. The Shipping Is Fast And The Seller Is great And Have Good Communication
Customer –
I’ve been playing around with wigs for about 6 years now & this is my favorite one out of all the wigs I’ve ever purchased. The hair is soft & very minimal shedding. It was already pre plucked so it was easy to just install & lace is easy to melt.. No mix, barely any shedding. Definitely worth the purchase
Customer –
Great quality hair minimum to no shedding! And it came faster than I thought!!
m***r –
I love this hair so much !! This is my 2nd time ordering from this company and the hair is flawless everytime. It doesn’t tangle/shed at all.
s***A –
wig came perfect, came with accessories (lashes and wig caps), true to length, i got 30’ in, lace is beautiful and has NO SMELL, i will update pictures once it is installed. if youre thinking about getting, GET IT!
Customer –
This hair is good I got 24 inch and it seem longer then that I am happy
J***h –
The wig was amazing and it came in like 2 days. The lace was easy to melt and the hair is very true to length and full.
U***b –
Great communication, hair is true to length, I’ve purchased this hair 3 times now and it’s great.
Customer –
This is my 3rd time ordering from this vendor! very affordable, very good quality…great communication!! the wig came in 4 days the knots are so small , easy to bleach I love the seller! I got 32 inches and it is definitely giving 32. super long and full lace I absolutely LOVE this wig. No tangling, true to length…The lace laid was definitely transparent and it blended so good. Definitely will order again soon.
Customer –
this wig Is Amazing!! WHAT LACE THO ?????? the knots are small !!! the hair has no smell !!! Long true to length and silky.It shipped literally next day !! and came 3 days later !! The seller is awesome they communicate VERY WELL !! Yall don’t walk run to get this wig
L***n –
I love the wig. The length was right; barely shed takes well with heat. I definitely will shop again
M***p –
My go to wig company. They ship very fast, very thick hair & true 13×6
Customer –
Real review. I have not customized nor installed the hair yet. The hair is great quality very great for the price. The shipping was very fast 3-4 days. Hair is so soft. I wished I had order a longer length. I ordered a 26 inch it’s not as long as I thought it would be. That’s ok because for the price can’t complain. Run ladies and order this wig.
s***r –
Really good wig, came fast and it’s easy to maintain
l***a –
26 inch longer than expected, little to no shedding, full easy to style (comes with a factory smell tho)
Customer –
Hotstar store never fails to amaze me with how good their hair is! So soft , very good quality hair for a reasonable price! I will be shopping again!