Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
F***y –
très bien arrivé l’article est très bien,parfait, bien emballer très bon vendeur
a***r –
Really happy with the speed with which this product was sent to me. It was wrapped very well and I’m sure it will be of great use.
Customer –
Perfect
3***r –
حجمه صغير وريحته حلوه
D***r –
Label is just a bit of paper
M***t –
Good but small
N***i –
Article conforme un peu petit comme le décris les avis mais je m’y attendais à l’identique de l’original top je recommande
I***a –
Супер
Customer –
Miniature candles!
Customer –
Snmell nice, Asian stick on bottom
S***a –
too small
Customer –
Das ist echt klein Leute,Kauf mit dem Preis etwas größeres ????
F***s –
Odeur fidèle assez à l’originale mais la taille est très petite .. sympa pour un petit cadeau ou de la déco
L***e –
It’s okay, smell is not the best
f***r –
Ruikt heerlijk
l***n –
arrivée en retard dommage pas encore allumee
E***x –
Sehr klein
Customer –
Good fragrance
R***a –
Heel cute wel een “dupe” en geen 1:1, maar kwam wel ook in een doosje en heel goed ingepakt zodat hij niet kapot ging
T***b –
C’est parfait et les odeurs sont top! Dommage que c’est tout petit mais sinon très joli
F***r –
La bougie est très jolie mais aussi très petite. Bien pour la déco
Customer –
Smells Good
Customer –
Meilleur achat wola
s***n –
Well packaged. The seller also added some gift. Smells subtle but I like it. I will order more from them.
m***d –
Love it its small but i knew that when i ordered it , it smells like vanilla
P***c –
Elle sent bon ! Parfait
Customer –
Super small size but cute
D***e –
Very small. Like a votive candle
Customer –
L’odeur est incroyable, la taille petite mais je le savais je vais toutes les commander !!! ( je ne peux pas prendre de photo mais c’est comme sur l’image ! )
s***s –
Gorgeous smelling candle like the original but size was smaller than expected
Customer –
Bougie minuscule
Customer –
Great but too small
t***t –
Ruikt super lekker en is heel schattig, inderdaad wel echt mini
T***n –
Little smaller
F***r –
Unfortunately came absolutely destroyed (I got a refund immediately) but smell so so good! I will buy it again hoping the candle will come in one piece.
s***n –
This is my second order from the store. I like it. Highly recommended.
0***r –
Super jolie