Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
E*** –
???have not tried yet
Customer –
Beautiful material top fit perfectly bottoms bit on the smaller size. Happy all in all
L***e –
poorly made but I guess it fit the price. The underwear and sooo small and the top is too big but I can work with the top at least
P***e –
The top fits perfectly, but the bottoms don’t fit
C***o –
Muy bien de calidad, pero demasiado pequeño.
Customer –
I receive it but too small size
Customer –
جودة لا بأس بها
m***r –
cómo en la foto. me encantó gracias
أ***ر –
رووووووووووعه
Customer –
Якісь середня ,але на свою ціну.
U***s –
Tallas muy chicas
j***e –
justo lo q esperaba. a mi esposa le gustó. y a mi más como le queda. 🤪
A***a –
Não gostei muito
L***o –
bom como nas fotos
j***e –
justo lo q esperaba. a mi esposa le gustó. y a mi más como le queda. ????
R***T –
muito bonita a lingerie ????
Z***a –
precioso y cómodo
Customer –
bon
J***n –
buena cálidad por el precio
G***A –
de très belle qualité mais le bas est trop petit mais le haut impeccable
Customer –
demaciado pequeño, pedir por lo menos 2 tallas mas
K***a –
quedó como se esperaba! en talla muy bien la parte de abajo, la parte superior viene un poco chica!
J***z –
excelente
A***Z –
fits great
k***r –
hermoso pero la talla es muy chica deben pedir dos tres tallas menos
g***i –
3хл идёт на 44-46 размер,в целом неплохо.
A***a –
Article comme décrit de bonne qualité, livraison rapide. Je recommande.
Z***a –
صغير جدا بالنسبه للحجم الذي هو علي
Customer –
Talla pequeña casi no estira, la mediana parece pequeña.
I***z –
sii me acomoda a mis gustos , aún no lo pruebo
M***O –
Encaje suave, de buena calidad, talla bien, envío llegó en 6 días, gracias.
e***r –
excelente calidad
Customer –
💓👍🙏
e***r –
mejor de lo que esperaba
Customer –
great product
Customer –
buena calidad de acuerdo a su costo podría mejorar el tipo de material, aunque con el que está hecho no es malo pero si se podría llegar a mejorar
Customer –
????????????
K***o –
Muy bonito, viene un poco reducido la parte inferior, pediría una talla más grande la próxima vez
j***m –
o
A***a –
Very nice
L***Z –
precioso y muy comodo
J***a –
Muy buen material. A mí Esposa le encantó muy cómodo y el material estira, ejemplo: Si pediste talla M es probable que le queda a alguien que es talla L.
A***a –
ordered size L – bottom just ok, but top too big, even for cups 85D. material very comfortable, delivery 10 days to EU
J***s –
good quality, for the price
Customer –
Hermoso
J***s –
good quality just make sure you choose the right size as the materi isn’t stretchy.
x***闇 –
de calidad media, se me muy bien..
C***z –
bien pero cuidado al elegir la talle. llegó a tiempo