Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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a***r –
Llegó antes de lo mencionado. La caja un poco maltratada pero sin problema. Espero que a mi novia le guste.
P***e –
Cool
Customer –
llego muy bien solo su caja maltratada ya los cheque funciona bien
Customer –
Product received but not able to connect it with my phone. I should inter the product name to be able to connect the device. But the product name is written in Chinese . How to do ?
M***l –
il faut un iphone sinon app ne marche pas
Customer –
Produto maravilhoso, muito bom para diversão do casal, ou até mesmo para quem quer se divertir sozinha. Minha esposa adorou e eu também, pois a deixou muito mais excitada. Usamos muito na estreia.
M***a –
muy bueno pero difícil de usar no trae control es para bajar una aplicación externa a play store y es muy batalloso para poder configurarlo pero se puede usar manual sin la aplicación tamaño funcional y vibración también 10/10
R***a –
muy bueno
R***a –
bueno
Customer –
todo bien sin problemas
Customer –
Funciona bien lastima que llegó sin el control,, no le puedo dar más estrellas ya que llegó incompleto.
S***r –
muy simple la caja llegó todo dañado pero igual el artículo está en lo esperado.
S***z –
muy buen producto hay q descargar app folover y apretar 2 veces el encendido para que sincronice, es algo que no tenía muy claro pero quedó 100% lo recomiendo
Customer –
El producto está excelente, tiene muchos métodos de vibración y potencia! lo malo es que el control remoto no tiene mucha distancia, solo unos 2 mts quizás. el método intectativo funciona muy bien y es muy sencillo de utilizar
L***l –
Working well. Recommended.
F***r –
Parfait même la taille et la livraison a été rapide 5 jours
S***t –
En la publicidad decia que se usaba por el app folove y resulta que usa otra app
M***l –
funciona , todo ok
Customer –
Hasta ahora no lo he usado, recién me llegó. Llegó antes del tiempo estimado 😊
Customer –
Hasta ahora no lo he usado, recién me llegó. Llegó antes del tiempo estimado ????
Customer –
a little small but fine. the vibration is a little weak
m***r –
Muy buen tamaño y es cómodo cumple su propósito se quita el adorno y en un orificio se recarga
L***a –
ótimo e chegou no prazo.
Customer –
aun no lo he probado
Customer –
No lo pude conectar a wifi ni Bluetooth, pero con el boton funciina bien, aunque yo lo quería para usar a la distancia y fue una desilusión
L***r –
Good
Customer –
de buena calidad
e***a –
Bom 👍🏼.
J***n –
ok
e***a –
Bom ????????.
Customer –
Minha mulher gostou pega lá dentro e no grelo ela falou que dá muito tensão
Customer –
Se ve muy regular. Igual para el precio está muy bien
M***Z –
excelente producto, excelente tienda, llegó muy rápido, antes de lo esperado, producto de acuerdo a la descripción.
A***o –
genial
j***k –
pudełko wygniecione ale wszystko działa
Customer –
Fast shipping, good material
Customer –
llegó muy rápido antes del tiempo estimado 10 de 10 y por probar
Y***h –
Пришло быстро, все отличного качества и в отличной защитной упаковке , правда подключение к телефону тупое и тяжелое , регистрацию так и не смог сделать