Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
H***g –
제품 고급져요. 가격대비 완전 강추. 목부분이 약해서 흐물거리면 어쩌나 걱정했는데 어느정도 탄탄하게 버텨주네요. 진동품질도 좋은 편 한국인들은 알리 물건 사면 다른 사람도 좋은 물건 쓸 수 있게 후기 좀 납깁시다
Customer –
Упаковка надійна і конфеденційна. Вмикали вібрація потужна. в ділі ще не перевіряли.
J***E –
다 좋은데 택배 겉 포장지에 아이템 적고 바이브레이터 패스트 오르가즘 지스팟 핑거바이브레이터 이렇게 대놓고 적어놓은것이 후끈 택배기사 들이야 하루 수백개 들고 다니면 품명이 뭔지 일일히 보지는 않겠지만 좀 그러네요. 예전에는 그냥 두리뭉실하게 토이 하고 잘도 적어놓더니…
J***z –
todo bien pensé que era un poco más grande pero bien.. excelente
t***r –
배송도 빨리와서 좋아요.제품 의 품질도 좋아요.
7***r –
au top pour femme fontaine
Customer –
Świetny z wyglądu, wykonany bardzo starannie
m***a –
muy bueno llegó rápido y bien
C***s –
Thank you.
Customer –
가격대비 최고의 상품…고민하지마세요~