Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
Customer –
Nice feel god
C***n –
muito robusto e bem feito, material excelente, chegou bem rápido, vai servir muito para humilhar ela. 😈
C***n –
muito robusto e bem feito, material excelente, chegou bem rápido, vai servir muito para humilhar ela. ????
T***s –
Producto de material de baja calidad. es mucho mas delgado de lo que se ve en las fotos.
m***r –
Good
Customer –
The metal part is very well made and there is no gap between the ball and the pole – very easy to clean. The length adjustment is terrible and slips too early. The collar is okay.
J***z –
tal como describen producto, entrega rapida
Customer –
can’t wait to use it!!!
R***i –
Na túto pomôcku som sa veľmi tešil. Vyzerá naozaj pekne, aj dobre sedí ale ten análny hák je veľmi slabý materiál. Je dostatočne veľký, aj samotná guľa je dosť veľká ale z nekvalitného materiálu, je úplne ľahká, je dutá, nie ako značkové háky, ktoré sú ťažké, z tvrdého kovu. Na gule je vidieť aj stopy zvárania, brúsenia.
J***e –
vraiment extraordinaire et très bon service du vendeur et la livraison à été très rapide
M***i –
el producto es tal cual lo promociona el vendedor. entiendo que es una medida estándar y para personas pequeñas va a quedar un poquito largo Pero por lo demás el producto es excelente
A***o –
the chain for the leash was VERY weak, the link stretched out and it fell off the first use. the leather was very thin and all of the links made it a bit too long but that’s more due to my wife being 5ft flat. but the hook she LOVED!!! We’ll be finding another way to attach the hook to a different collar that we already have
A***O –
de muy buen tamaño y buena sumision muy recomendable
L***a –
es bueno
S***K –
El producto es como se describe, es ajustable, la calidad es relativa al precio, es ligero, falta probarlo en uso.
Customer –
It’s ok.
T***n –
So comfortable to wear around the house and for playtime. Shipped incredibly well
Customer –
el paquete llegó abierto y manipulado por la mensajería. una nacada por parte del repartidor
Customer –
Produto de qualidade. A descrição do produto vem escrita na parte exterior da embalagem (“gancho anal bdsm”). Isto pode ser um problema para pessoas que moram em condomínios.
J***n –
The review won’t let me upload pictures but the product is rather long. I know it’s adjustable but even then it is still too long. They must have designed this for someone who is 185cm or 6ft tall. It required some DIY adjustments to make it fit someone not as big.
Customer –
Very happy with the purchase, it is as described in the listing and matches what I expected to receive.
s***s –
Conforme à la description
Customer –
llego rápido, se ve de buen material
J***s –
Super Teil – gut einzuführen – leichte Anpassung – strammer Sitz
Customer –
Muy cómodo
A***a –
o tamanho do gancho é menor que o esperado e das cintas é muito maior
B***e –
Like described wish it wss in a box though
a***r –
top
Customer –
What a thrill. Love the toy. Makes me wanna go back every time.