Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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A***o –
Ele veio com alguns defeitos , mas o pelo é extremamente macio , a calda tem a opção de desparafusar e por outra se desejar , a cauda cinza é extremamente fofinha e é igual a imagem , mas ela veio descosturada e terei que arrumar ela
A***o –
Ele veio com alguns defeitos , mas o pelo é extremamente macio , a calda tem a opção de desparafusar e por outra se desejar , mas esse modelo veio menos cheio que o outro e com alguns defeitos na calda que terei que tentar arrumar .
D***y –
качественный хвост. на картинке выглядит на много более пушистый, но это не беда. выглядит оч круто.
A***O –
muy buena colita con plug pequeño muy recomendable
A***O –
esta muy linda y esponjado la colita muy recomendable
Customer –
Correspond bien à la description.
B***c –
Chegou intacto, pelo muito macio, materiais de qualidade
A***O –
buena colita de plug mediano lo único que no es el color no trae la punta blanca pero aceptable
D***o –
de excelente calidad y muy bonito
Customer –
Produto parece como o anúncio.
J***o –
X
Customer –
Entrega em perfeito estado e bem embalado!
Customer –
✌️✌️✌️
D***s –
The fur is a little fuzzy.
M***a –
nada mal
D***n –
De buena calidad
Customer –
Como na descrição
Z***b –
es bonita y de buena calidad
P***i –
Nice color.
Customer –
Good
Customer –
Fajny, ale gubi włosy
Customer –
La verdad no me esperaba que los pelitos fueran tan suaves, está hermosa y llegó súper bien
D***l –
hasta ahorita se ve bien espero que a mí novia le quede increíble
Customer –
wszystko pięknie 🙂
N***T –
très beau
D***s –
Брала два хвостики, темно-сірий та рудий. Сіренький просто бомба, а от руденький на його фоні губиться, не такий пухнастий і ніби навіть коротший. Своїх грошей варті)
Customer –
Llego antes del tiempo, uno de los cuatro productos llego deteriorado.
E***s –
Me encanta porque es justo como las fotos y super suavecito. Lo único malo es que creo que el color es más claro que en las fotos y que tira pelo, pero por lo demás muy contenta
l***l –
Чудова якість))
Customer –
The product looks very nice but smells badly . I had to throw it away
Customer –
igual a la foto la colita frondosa suelta un poco de pelitos pero es normal el plug si es pequeño pero cumplió con las expectativas
f***r –
Доставка швидка , якість на свої гроші. не довгий , трошки линяв ,
k***k –
все в порядке
Customer –
El color es diferente al de la imagen. Se ve bonito de todas maneras y llegó bien.
J***d –
Came in quickly pretty small for the cavity
C***z –
It’s actually the second time I bought something from them and until now I have been pretty happy with everything. Fast shipping + good quality products. Recommended ^-^
v***t –
Super
O***n –
Queue petite, et ressemble pas tout à fait à l’image. Mais bon pour le prix ça fera l’affaire.
I***r –
good quality ????
Customer –
Seems to be fair quality and the tail is removable from the plug, but the tail i received does not match the images for what i selected