Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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Customer –
мила пробка, якісно зроблена, колір не такий яскравий як на фото, але це не страшно, доставили за 12 днів
S***a –
me ecanto, buen material, entrega linda recomiendoooo Los colores tal como en la fotografía muy lindo
Customer –
wszystko było w porządku, dostawa, tak, sprawdzona dobrze! Radzę. Kupię więcej. nie narzekałem. Dzięki pogodzie, jutro. kot. śmieszne, mam nadzieję, że nie
Customer –
новар пришел довольно быстро. все целое. хорошо упаковано. продавца рекомендую. качество вроде как хорошее
M***z –
Excelente compra, es tal cual lo describe el vendedor. llegó perfectamente bien empacado. lo recomiendo ampliamente
A***e –
very happy
Customer –
Llego bien a su destino y el producto es igual que la foto
Customer –
es un producto simple, da desconfianza la bola de pelo, que al estirar de ella se suelte y dificulte el uso. se puede usar igualmente sin esta pero es mas incómodo.
Customer –
Excelente producto cumple. Con las especicifscioes del vendedor, material de acero inoxidable muy maciso, la. Colá del conejo. Es suave y sexy
Customer –
polecam
Customer –
тєма
C***s –
Accesorio igual al de la imagen, cumple expectativas del producto
E***a –
Buena calidad
Customer –
Ok
Customer –
Perfetto
H***e –
Sieht sehr süß aus und macht was es soll, lässt sich gut und angenehm tragen und ist sehr leicht zu reinigen.
Customer –
para disfraz está bien, está muy pequeño.
Customer –
bello bello
Customer –
I’m very satisfied
Customer –
Good quality. Looks nice and is as described
M***z –
Es tal cual lo describe el vendedor, cumple completamente con todas las características. excelente precio
M***⃤ –
increíble
Customer –
muy exacto y llegó rápidoooooooooooooooo
M***z –
Excelente compra, cumple con todas las características mencionadas por el vendedor. Está súper padre a un excelente precio. lo recomiendo ampliamente
Customer –
Producto idéntico a la descripción y producto
Customer –
très bien !
Customer –
very soft fur, no shedding, and good size
M***z –
Excelente calidad y precio. Es tal cual se muestra en la foto. lo recomiendo ampliamente. llegó en menos tiempo a México
P***p –
jest ok
Customer –
Клевый хвостик. Качество хорошее. В мыться будут нюансы конечно потому что пушок не снимается
M***n –
llegó, todo ok
Customer –
Esta muy bonito y es de muy buen material, se ve muy resistente sin duda lo compraría de nuevo. Lo recomiendo
f***e –
супер ,отлична вещь , очень удобно классно ,быстрая доставка,прибыло за 10 дней , я в восторге,все прекрасно