Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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Customer –
Arriver dans les temps et très agréable à porté toute la journée
Customer –
Looks, wears and feels good. Can recommend.
Customer –
No issues here, doesn’t slide out quickly, but it doesn’t stay plugged in too.
D***r –
Nice first time experience with urethral. Now it’s time to step up a size.
L***r –
taille exacte, Envoi rapide, je recommande le vendeur 👍🏻
A***S –
The item is Ok or like described but dont waist you money, it is a way to short. Dont stay in palced. For me it is useless.
L***r –
taille exacte, Envoi rapide, je recommande le vendeur ????????
Customer –
bien
P***r –
ok
F***r –
Bonjour article reçu conforme à la description je recommande merci
Customer –
Toller Artikel
T***e –
schönes Stück, das obere Ende ist bissel klein
V***v –
не знаю как его использовать, это довольно неудобно, больно и опасно, поэтому отложу до лучших времён
Customer –
Ok
Customer –
,
P***k –
super
F***o –
Perfeito entrega rápida
z***n –
buen producto
J***s –
This is very light material, like plastic. Feels not so confident. Size is good, fits also very tigh.
Customer –
Arrived quickly. Looks good, though kind of short. Will not stay in.
R***e –
Great shape and size
Customer –
very good
R***e –
as expected
F***e –
Comodo perché corto e dalla forma piacevole.
Customer –
Nice and easy to insert, wonderful sensation.
Customer –
Not a first time buyers. but this time disappointed. You can really look at photo and see that 8mm was made from poor metal comparing to 7mm, but it is not worst part, worst part is it’s unsafe to use(you can see in photo why). All other product good.
Customer –
Seems OK, as expected 🙂
i***s –
Demasiado grande, para no iniciados
Customer –
Little bit short but otherwise ok
a***r –
Passt mir perfect. Super weicher angenehmer Edelstahl. Ich kann es nur empfehlen
M***s –
good item
Customer –
Conforme à la description
Customer –
Quel dommage que je ne l’ai pas acheté avant d’avoir pris celui à 10mm car maintenant ça s’insère trop facilement et même, ça glisse. Néanmoins je recommande pour le lot des différents diamètres pour les débutants. Je recommande et avec prudence, s’il vous plaît. Et un peu de lubrifiant
M***s –
Artikel ist wie beschrieben. Gute Verarbeitung ohne gefährliche Unebenheiten. Kann somit unbedenklich benutzt werden. Hervorzuheben ist die Spiralstruktur für einfachen Gebrauch.
a***r –
12mm passt mir perfekt. Super weicher angenehmer Edelstahl. Ich kann es nur empfehlen
I***l –
as described.
C***i –
Perfect !