Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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Customer –
I never got my order which was 16.oo I would like my money back or the products at 34C East gate circle Fayetteville, tn 37334
f***r –
Excelente produto!! Recomendo.
E***n –
Muy buen producto, tiene una buena potencia y es de buena calidad. Cumple con las especificaciones. Chiquito, pero potente.
R***y –
Perfeito
O***o –
Produto muito bom, funciona perfeitamente.
A***o –
It’s beautiful I can’t wait to try it out
Customer –
Amazing never shook like that in my life????
Customer –
was happy it arrived early. and. it is good product so far. hopefully it will last longer than the others have.
Customer –
Item came quick and as described. It has powerful suction, the insertable part is okay, could be stronger. The item is as described
z***a –
Me encanto
P***a –
Works well thanks
N***o –
Muy buena calidad ya ordené más se vendiera rápido buen material no hace ruido la carga dura muy bien
R***s –
está genial
W***a –
material muito bom
Customer –
Package was damaged & boxes was dented. SELLER PLEASE USE BUBBLE WRAP WHEN SHIPPING. overall nice!
Customer –
bom
Customer –
동작안되서반품해서요좋은제품많이만들어주세요
M***e –
Excelente!
Customer –
Muito bom
P***t –
Me encantó
A***o –
lo devo ancora provare ma sembra piuttosto carino. arrivato prima del previsto
Customer –
Boa qualidade, como na descrição, funciona perfeitamente, recomendo
Customer –
Order received in perfect condition the only problem is I don’t see anywhere to charge it from. I search everywhere on the product but still can’t find where to charge it so I don’t know if it’s working or not
Customer –
działa cuda
l***s –
Não achei muito eficaz
T***k –
Огорчилась. Пришла моя игрушка попробовала, не фонтан но пойдет. Дальше же было просто жесть???? решила воспользоваться ее еще раз спустя пару дней. Включаю ее а она не включается???? ну думаю ладно больно нужно было. Через пол часа слышу вибрацию в ящике… открываю а она во всю работает. Я в шоке пыталась отключить но она не отключалась,в общем разорвала ее пополам. Выбросить возможности не было так как сын как раз пришел со школы???? дальше было веселее. Я про нее забыла, спустя 2 недели мой сын с парнем делали перестановку и тут опять завибрировал ящик ???????????? я в шоке еле достала и выбросила игрушку пока сын мусор выносил. А мой парень сказал мне быть осторожнее с такими вещами ????????️ опозорилась так опозорилась… к сожалению так я с ней долго и не поигралась
B***r –
werkelijk een super snelle levering toppie bedankt daarvoor
c***a –
linda, chegou em 13 dias,, com certeza comprarei novamente.
Customer –
Es un poco ruidoso, y el succionador esperaba un poco más sin embargo recibes lo que pagas.
Customer –
Нормально
J***o –
maravilhoso recomendo
A***s –
bom produto
Customer –
Produto maravilhoso, muito bom para diversão do casal, ou até mesmo para quem quer se divertir sozinha. Minha esposa adorou e eu também, pois a deixou muito mais excitada. Usamos muito na estreia.
1***r –
Productos en excelentes condiciones, funciona como se describe traía carga y viene en su caja aunque un poco maltratada. entregado a tiempo
D***y –
cumpre o que promete. não diminui a potência.
Customer –
It stopped working after a few days and it won’t charge at all
Customer –
can’t wait to try
E***n –
Buen artículo
Customer –
Está muy bien
Customer –
Parfait
L***i –
I love it
1***r –
Productos venía en caja con envoltura, sin daños ni dobleces o maltratos. El artículo es del color solicitado y el modelo por igual. las funciones sirven al 100% lo recomiendo ampliamente.
Customer –
nice product but the suction wasn’t really working
a***r –
chegou super rápido
D***e –
It works well i love it fast and reliable was really impressed