Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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D***t –
пришло за 11 дней! я в шоке, это было очень быстро игрушкой довольна, всё так, как в описании, размер шикарный и она тяжёлая, что мне очень нравится) кстати упаковано было отлично, даже наконечник спасибо :з
M***i –
xs is the perfect size to just start out, careful the fur is glued on and sheds like crazy
Г***а –
Доставка дуже швидка
G***a –
Excelente calidad, totalmente recomendado
K***b –
this is the perfect size but unfortunately I can’t tell if it’s real fox or fake fox I’m guessing fake fox?
M***e –
Супер
a***s –
leuk speelgoed
L***n –
ziet er netjes uit. gaan er nog plezier mee beleven.
O***z –
s enfile bien dans le fiak
Customer –
El producto llegó rápido y corresponde a la foto y descripciones, aún no lo pruebo pero se ve de calidad. Recomiendo al vendedor
Customer –
Amazing
Customer –
bellísimo rico, bellísimo rico, bellísimo rico, bellísimo rico, bellísimo rico, bellísimo rico, bellísimo rico,
Customer –
Excelente
Customer –
Bueno
Customer –
ok.
Customer –
Não foi discreto, no anúncio disse que a etiqueta não vinha discriminado o produto, mas não foi isso que aconteceu.
D***o –
chegou antes do prazo super recomendo
F***j –
Good, normal, пришло бистро проблем с доставкой не было материал хороший рейтинг товара нормальный
s***r –
Excellent
В***й –
Good product, matches the description. Many thanks to the seller for fast shipping. We will contact you again.
Н***в –
good
Customer –
produto de bia qualidade, minha esposa amou
C***n –
Llego antes, se siente de muy buen material y venía embalado de manera discreta, justo como la pedí, y tambien justo como se veía en la publicación.
Customer –
suuuuper recomendada, noooo lo pienses más, tardo 1 semana en llegarme. el pelito es de muy buena calidad, se ve tan real y tan hermoso
Customer –
Wish it was a bit more fluffy
Customer –
great service. perfect size as described
S***a –
Выбирала самую маленькую. Для новичков отлично подойдёт. Хвостик в меру пушистый, длинный. Очень понравился
q***r –
좋아
Customer –
o tamanho pequeno realmente é pequeno, mas a qualidade dos pelos e a cor são ótimos, veio bem embalado
Customer –
solo bueno
Customer –
Bof
Customer –
Bien agréable, à porter.
J***s –
Love it
Customer –
me encanto la colita no la he probado aún pero se que nos encantará
Customer –
정말 좋아요!
S***k –
koreczek bardzo ladny, wyglada tak samo jak na zdjeciach. ogonek mily w dotyku. przesylka bardzo szybka
Customer –
мех мог быть и по лучше за эту цену
Customer –
Perfect
s***s –
Muy bonitos tal cual como describían.
A***a –
сделано качественно. выглядит красиво
Customer –
received it fast, looks good but the tail was not detachable from the plug and when I went to wash it the hot water, the tail separated form the plug permanently because it melted the hot melt glue that they used to attach the tail to the plug, it is not like another tails where they use screw to unscrew and detach for easy cleaning, so If you don’t want it to break, don’t wash it with hot water.
3***r –
все супер все супер все супер все супер все супер все супер все супер все супер все супер все супер .
Customer –
El color no se parece ni un poco, a la imagen es más claro el empaque falta mejorar, por el costo esta bien
Customer –
Bueno el producto, llegó bien
Customer –
Excelente medida
Customer –
llego rápido, se ajusta bien, buena calidad
Customer –
todo bien
Customer –
produto de ótima qualidad3e e bonito. Ainda não utilizado
V***k –
брали среднею по толщине , но она оказалась очень маленькой и выпадает.
Customer –
ottimo
A***k –
прийшов бистро
Customer –
super
Customer –
Cumple con lo descrito, el producto muy bueno. Cumple con el objetivo.
Customer –
замовлення прийшло швидко і добре упаковано.ще не використовувалось,якість задовільняє.пізніше напишу докладніше.
R***z –
elegí tamaño S por miedo a q no me entrara, ahora quiero uno L
Customer –
great
S***n –
Really nice but where the fur joins the plug it’s not super sleek
Customer –
muy sexy, esposa feliz
O***o –
Згідно опису. Ще не тестували.
Customer –
La verdad es que me sorprendió muchísimo la calidad del producto, es idéntico al de la foto y la verdad es que es muy bueno. El piquito es de metal, así que es bastante resistente. Excelente producto por el precio.
R***l –
Prodotto conforme alla descrizione, arrivato nei tempi prestabiliti. Giocattolo molto divertente molto apprezzato
d***d –
item as described just received wrong color
D***z –
Nice
C***o –
Plug piccolino, quindi per chi non vuole avere sensazioni troppo invasive è ottimo. Coda bella lunga.
P***a –
muy bonito