Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
Customer –
good quality, the fur is nice
Customer –
Шикарный хвост. Очень густой и пышный. Все классно!
Customer –
Mi è piaciuta molto questa fodail, è stato adatto per me e mi è stato fantastico
P***g –
good good
Ц***а –
Хвост офигенный! Большой и пушистый, крепление хорошее
Customer –
¡¡¡Gratamente sorprendido!!! Todo es súper suave. Fácil de usar. Altamente recomendado.
Customer –
Качество хорошее. Правда, жена сказала, что первым я сам должен примерить))) Посмотрим, посмотрим)))
Customer –
Раскошный мех и качество. Из ощущений цитирую жену: Очень хотелось бы аналоги пробки из мягкого селикона на том же креплении, тех же размеров. Ежедневно и долго носить твердый метал довольно сложно и не комфортно. Заменяеемая пробка из анатомического, гипоалергенного, ультрамягкого силекона на том же креплегии вывело бы изделие на новый уровень не имеющий конкурентов.
Customer –
Шерсть будто лиса на барханах всю жизнь провела, тактильно неприятно. размер м на практике великоват.
Customer –
Highly reccomend this for any guy who likes
Customer –
Si vous voulez être plus moelleux que la plupart des queues, vous en êtes satisfait.
Customer –
Точное описание
Customer –
excellent. qualité identique à l’image.
Customer –
Присоединяюсь ко всем восторженным отзывам: Хвост и впрямь потрясный! Рекомендую!
Customer –
super soft and durable.i absolutely love it. I bought one before, and it has been more than a year. I like it very much, so buy again.
Customer –
Soo happy with my order, i never leave a review but this is absolutely worth it, so stoked with the tail, great size, fluffyness, and softness even being fake fur
a***z –
No se le cae el pelo y es muy suave. Es la más bonita y elegante de las que pedí con diferencia. Merece la pena pagar un poco más por la calidad del producto.
G***g –
so soft and pretty and feels amazing in me <33