Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund.
Products must be unopened, unused or unworn and have packaging or tags intact. Please note that we cannot offer exchanges.
If you need to return something, just log in to your account, use the “Order” link under the “My Account” menu to view your corresponding order, and then click the “Return” button, or contact [email protected] to communicate directly about the return. Once we receive your return request, we will immediately verify whether the situation is eligible for return and notify you.
Please ensure that the address provided when placing the order is correct and that you can receive the package. If the package is returned due to address issues, you will be responsible for both the shipping and return costs.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Shipping Policy
Order processing time
Most orders will be shipped within 1 to 3 business days, while orders to remote countries or regions are typically shipped within 10 business days.
Warm reminder: Due to the current unstable global situation, delivery may not be possible in some countries. Due to the unpredictability of this situation, we will contact you to discuss order extensions, refunds, or other options for orders that cannot be shipped to this area or for those with a significant increase in shipping costs after the order is placed.If your shipment is unable to be delivered due to customs regulations, unstable conditions in your country, or other factors, the return shipping costs will be borne by the customer.
Once your order ships, you will receive an email with appropriate tracking information. You can also log in to your account and click on the corresponding order to view it. We have overseas warehouses in many countries around the world. According to statistics, the average delivery time for most customers is 5-15 days, and the delivery time for customers in remote areas is 15-60 days.
Methods and Prices of Shipping Available
Since we are targeting global market areas, we are unable to provide accurate shipping methods in real time due to geographical location, policies and other reasons. If you need to know or specify the shipping method, shipping methods vary by region, please contact [email protected] to inquire.
We cooperate with many express companies at home and abroad: UPS, FedEx, DHL, TNT, EMS, etc.
Regarding shipping costs, we basically implement a free shipping policy for most countries. For areas where free shipping is not available, the corresponding shipping costs will be displayed on the order page.
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O***a –
Спасибо продавцу за быструю отправку товара. качество материала очень хорошее, соответствует характеристикам. Буду заказывать ещё и рекомендовать своим друзьям.
С***й –
Чудовий хвостик. все сподобалося
Customer –
buen articulo pero para mi gusto la bola un poco grande deberían de poner en la descripción los centímetros de grosor.
J***a –
Good
S***i –
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Customer –
Muy bueno
B***d –
Exacto a como se ve en la descripción
f***a –
perfeito cor exatamente igual
M***y –
product as describe, good quality
Customer –
good
Customer –
Muy bonito toca estrenarlo
Customer –
Очень прикольная штука. Пришло все в отличном состоянии. упаковано в пакет. все целое. спасибо продавцу.
L***r –
La calidad es excelente, tiene bastante pelo muy suave y esponjoso, la parte que se introduce es bastante pequeña, como talla s pero tiene una forma muy comoda, la diadema tambien esta muy bonita solo que vino con los pelos despeinados por eso le puse unos elasticos para volverlos a su lugar, todo excelente
Customer –
bom como descrito
Customer –
El envío fue rápido
g***r –
bellissimo ????
Customer –
Perfect!
D***s –
Polecam dobra jakość
Customer –
accessoires de bonne qualité reçu dans les temps. collier avec bouton poussoir trois tailles, doux. serre-tête avec oreille ne fait pas mal au niveau des branches. masque très jolie manquement au niveau de la tâche voir pour modifier et mettre quelque chose de plus résistant. pince téton avec clochette (très mignon) avec embout en plastique. plug taille s en France. avec bon maintien à la décoration (queue) taille de la queue environ 40 cm. très bon achat pour le prix je recommande !!!! Merci
F***x –
reçu
Customer –
Excelente artículo
A***s –
es hermoso
Customer –
Entretenido
Customer –
Брал деду. Дед доволен. 5 старых БДСМщиков из 5
Customer –
ALIEXPREES PARCEL DELIVERY IN MEXICO IS A FRAUD AND CORRUPT
Customer –
excelente produto só o correio ficou rindo e me me perguntou se era anal mesmo.olhei na etiqueta e morri de vergonha.
R***a –
muy bueno, pero el pelo se desprende fácilmente
Customer –
як на фото, упаковка чудова. навіть хвостик не пом’явся
Customer –
????
F***o –
buen producto, calidad no es premium pero es buena
a***a –
Venía despegada la cola 🥲
O***y –
????
l***r –
????
Customer –
conforme descrito
a***a –
Venía despegada la cola ????
5***r –
Pensavo che potesse essere intercambiabile.
Customer –
As orelhas vieram tortas e com defeito
Customer –
buen producto me llegó con todo lo que se ve en la imagen
A***a –
Item veio completamente correto, muito lindo e perfeito, material otimo. Tudo como está nas imagens e descrição.
В***я –
Очень надёжная упаковка и быстрая доставка. В Одессу за 2 недели приехало. все целое,не мятое и соответствует фото
f***h –
Le produit est très bon et arrivé dans les 7 jours Merci beaucoup. المنتج جيد جدًا ووصل خلال 7 أيام شكرًا جزيلاً لكم.
Customer –
bien boule pour la queue petit aurai voulu plus grand
В***B –
симпатично и пушисто, очень хорошо упаковано – в не прозцный пакет и противоударный пакет
a***r –
🤩🤩👌👌
p***z –
Está excelente, a mi esposa le encantó. buen material y llegó en el tiempo previsto, muy recomendado
Customer –
se siente bien el material con el que están hechos el que ves un poco pequeño pero funcionan
Customer –
perfect for femboys :3
a***r –
????????????????
Customer –
Quality product.